Privacy Notice

Grove Community Housing Association is committed to protecting your personal information and being transparent about how we use it.

What information we collect

We may collect personal information when you contact us, including:

• Your name

• Email address

• Telephone number

• Any information you provide in your message

How we use your information

We use your information to:

• Respond to your enquiry

• Manage and respond to complaints or feedback

• Provide services to tenants and applicants

We will only use your information for the purpose for which it was provided.

How we store your information

Your information is stored securely and only accessed by authorised staff.

We will retain your information only for as long as necessary to deal with your enquiry or in line with our data retention policies.

Sharing your information

We do not share your personal information with third parties unless:

• it is necessary to respond to your enquiry

• required by law

Your rights

You have the right to:

• request access to the personal information we hold about you

• request correction of inaccurate information

• request that your information is erased where appropriate

Contact us

If you have any questions about how your information is used, please contact us:

Telephone: 028 9077 3330

Cookies

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Updates

We may update this Privacy Notice from time to time. This page was last updated in April 2026.