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            Catch up on the latest news, community highlights, events and support available to Grove tenants.   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏   ͏
        
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      <h4 style="color:inherit;margin:1.414em 0 .5em;font-weight:400;line-height:1.25em;font-size:1.40625em;mso-line-height-alt:1.40625em;margin-top:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;letter-spacing:.03em;"><strong>Welcome from Laura and Agnes</strong></h4><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;"><strong>Laura Sage<br></strong><em><strong>Tenant Voice Group</strong></em><strong><br></strong><em>"I've been part of Grove and the Tenant Voice Group for around two years and I'm delighted to help launch this new tenant-led newsletter. I hope it becomes a useful way for tenants to stay informed and get involved."</em></p><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">A<strong>gnes Crawford<br></strong><em><strong>Chief Executive</strong></em><strong><br></strong><em>"Tenants are at the heart of this newsletter. We're delighted that Laura is guest editing this first edition and helping to shape a publication created with tenants, for tenants. We look forward to sharing regular updates and hearing your views in future editions. Paper copies are also available if you would prefer a printed version. Please get in touch with us to request one."</em></p>
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<table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" bgcolor="transparent" class="text-section section-content">
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      <p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">Grove Community Housing Association attended the National Housing Maintenance Forum Awards in Stratford-upon-Avon on 19 January 2026. Our Helping Hand Service was a finalist for the best tenant impact, exceptional engagement and outcomes for residents award.  Although we narrowly lost to Peabody Housing, national recognition celebrates our team and tenants' dedication.</p>
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      <p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">The Helping Hand Service gives practical help to eligible tenants with small home repairs and tasks you can’t do yourself. This can save you money, stress and prevent falls. Typical jobs could be resetting a heating timer, plumbing a washing machine, fitting curtain rails, changing a lightbulb or getting hard to reach items.  We will consider most things that you need a hand with!</p><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">Who can get it:</p><ul data-rte-list="default" style="padding-left:25px;"><li style="font-weight:normal;margin-top:0px;margin-bottom:0px;margin-left:15px;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;"><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">Aged 60+ or have a disability</p></li><li style="font-weight:normal;margin-top:0px;margin-bottom:0px;margin-left:15px;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;"><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">Or in financial hardship (on benefits like Universal Credit, PIP, Housing Benefit)</p></li><li style="font-weight:normal;margin-top:0px;margin-bottom:0px;margin-left:15px;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;"><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">Or no able-bodied person aged 18–59 in the home</p></li></ul><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">The service is not insured to carryout electrical work. All electrical jobs must be done by a qualified electrician, so report to the office as normal.</p><p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">This extra service is fully funded by the Association and is highly valued by tenants. We look forward to welcoming it back this autumn.</p>
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<div class="section-caption-text" style="margin:11px 0 22px 0;position:relative;"><p class="" style="font-size:.9375em;line-height:1.618em;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;margin:11px 0 22px 0;position:relative;color:#313131;">We regularly consult with our tenants about how we deliver our services, and have identified what we’re doing well, as well as the areas where we need to improve. We will be working closely with our Tenant Voice Group to agree our action plan. </p></div>


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      <h3 style="color:inherit;margin:1.414em 0 .5em;font-weight:400;line-height:1.25em;font-size:2.109375em;mso-line-height-alt:2.109375em;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;letter-spacing:0em;text-align:center;">Tenant Engagement</h3>
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  <img class="section-scaleable-image" src="https://images.squarespace-cdn.com/content/68f0ccd49e294442e13e8c57/1766412646845-7HG41IQ6FRNFZORX4787/CleanShot+2025-12-22+at+14.08.38%402x.png?content-type=image%2Fpng&amp;format=750w" width="297" alt="" style="font-size:.625em;display:block;border:0;text-decoration:none;line-height:0;background-color:transparent;font-weight:normal;height:auto;width:100%;max-width:100%;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">


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    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" align="center" class="side-layout" style="width:100% !important;"><tbody><tr><td class="section-text-cell" style="padding-top:22px;padding-right:22px;padding-bottom:22px;padding-left:22px;">
      <div class="section-caption-text" style="position:relative;"><p class="" style="font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;color:#000;">Tenant engagement is an essential point of our work.  It enables all tenants to have a wide range of opportunities to have a say on how housing services are delivered.  There are a number of levels of tenant engagement including information, consultation, involvement and partnership.  </p><p class="" style="font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;color:#000;">One example is the Tenant Voice Group in reviewing policy and shaping our range of events. Find out more about our Tenant Engagement Strategy, please click <a href="https://www.groveha.org.uk/tenant-engagement-strategy" rel="nofollow" style="color:#5f256b !important;"><strong>here</strong></a>. </p></div>
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    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" align="center" class="side-layout" style="width:100% !important;"><tbody><tr><td class="section-text-cell" style="padding-top:22px;padding-right:22px;padding-bottom:22px;padding-left:22px;">
      <div class="section-caption-text" style="position:relative;"><p class="" style="font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;color:#313131;">Tenancy fraud takes homes away from people who genuinely need them. It includes illegal subletting, giving your tenancy to someone else, or keeping a social home while living elsewhere. If you suspect tenancy fraud, contact Grove in confidence. Every recovered home helps another family access housing, please <a href="https://www.groveha.org.uk/tenant-advice-information/tenancy-fraud" rel="nofollow" style="color:#5f256b !important;"><strong>click here</strong></a> to find out more.</p></div>
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      <h3 style="color:inherit;margin:1.414em 0 .5em;font-weight:400;line-height:1.25em;font-size:2.109375em;mso-line-height-alt:2.109375em;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;letter-spacing:0em;text-align:center;">Lottie’s Lounge</h3>
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    <table role="presentation" width="100%" cellpadding="0" cellspacing="0" border="0" align="center" class="side-layout" style="width:100% !important;"><tbody><tr><td class="section-text-cell" style="padding-top:22px;padding-right:22px;padding-bottom:22px;padding-left:22px;">
      <div class="section-caption-text" style="position:relative;"><p class="" style="font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;color:#000;">Grove’s welcome area, fondly also known as Lottie’s Lounge, is open to the public Tuesday to ~Thursday 9.30am to 1pm and 2.00pm to 4.30pm<br><br>Call in to enjoy a hot drink, take a book from our community library, watch TV, or simply to have a chat. </p><p class="" style="font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;color:#000;">We are delighted to provide a great new photocopying, scanning and shredding service, along with free Wifi. </p></div>
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      <p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;"><strong>Macmillan Coffee Morning</strong> - Wednesday 30th September - 9.30am<strong><br></strong><a href="https://www.groveha.org.uk/community-calendar/community-clean-up" rel="nofollow" style="color:#5f256b !important;"><strong>Community Clean-Up</strong></a> - Wednesday 7th October <br><a href="https://www.groveha.org.uk/community-calendar/summer26-lmsn2" rel="nofollow" style="color:#5f256b !important;"><strong>Autumn Event</strong></a> - Wednesday 28th October - 4pm<br><a href="https://www.groveha.org.uk/community-calendar/summer26-lmsn2-pzmby" rel="nofollow" style="color:#5f256b !important;"><strong>Christmas Event</strong></a> - Wednesday 16th December - 4.30pm </p>
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    <td valign="top" class="section-text-area section-content-cell padding-mobile-right" style="padding-top:8px;padding-right:66px;padding-bottom:21px;padding-left:29px;color:#000;background-color:transparent;">
      <p class="" style="color:inherit;font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-top:0;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;">At Grove Community Housing Association, you come first. Listening to you is our top priority. Working together helps us improve services and build a stronger, happier community. <br>Over the past year, many of you attended events, shared ideas and got involved.  Support for these events is vital to their success and we thank you for attending and encourage you to spread the word and if you haven't joined us before, we'd be delighted to see you at a future event.</p>
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      <div class="section-caption-text" style="position:relative;"><h3 style="margin:1.414em 0 .5em;font-weight:400;line-height:1.25em;font-size:2.109375em;mso-line-height-alt:2.109375em;margin-top:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;letter-spacing:0em;color:#313131;">Bag it &amp; bin it, don’t flush it</h3><p class="" style="font-size:.9375em;line-height:1.618em;margin:0 0 1.25em 0;font-weight:normal;margin-bottom:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;color:#313131;"><strong>It is essential that you take care with what you flush down the toilet. </strong>Blockages caused by objects can create huge damage to your property, and possibly even your neighbours’ property. Find out more, <a href="https://www.niwater.com/education-and-the-community/bag-it-and-bin-it" rel="nofollow" style="color:#5f256b !important;"><strong>click here</strong>.</a></p></div>
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<h3 class="section-item-title" style="color:inherit;font-weight:400;line-height:1.25em;font-size:2.109375em;mso-line-height-alt:2.109375em;margin-top:0;font-family:'Lucida Grande', 'DejaVu Sans', 'Bitstream Vera Sans', Verdana, sans-serif;letter-spacing:0em;margin:0 0 11px 0;"><a class="title-link" href="https://www.groveha.org.uk/newsletter-content/north-belfast-advice-partnership" style="color:#313131;text-decoration:none;"><span class="title-link-text" style="font-size:inherit;font-weight:inherit;line-height:inherit;margin:0;color:#313131;">North Belfast Advice Partnership</span></a></h3>



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