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TENANTS HANDBOOK
Table of Contents
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SECTION 1 : YOUR RIGHTS AND OBLIGATIONS
YOUR RIGHTS
Security of Tenure
Succession
Assigning
Lodgers and Subtenants
Lodgers
Subletting
Joint Tenancies

YOUR OBLIGATIONS
Rent
Principal Home
Use of Your Home

Repairs
Decoration
Access
Nuisance
NOISE HOTLINE – (028) 90373006
Anti-Social Behaviour
Pets
Structures
Paraffin Heaters/Gas Appliances
Insurance
Ending Your Tenancy
Rubbish
SECTION 2 : RENT AND RATES
Rent
Increasing the Rent
Rent Arrears
Rent Policy
SECTION 3 : REPAIRS, ALTERATIONS, AIDS AND ADAPTATIONS
Repairs
Typical Emergency Repairs
Typical Urgent Repairs
Typical Routine Repairs

ASSOCIATION’S RESPONSIBILITY

External Works
Structural Repairs
Doors and Windows
Plumbing Repairs
Heating Systems
Electrical Repairs
Painting and Redecoration

TENANT RESPONSIBILITIES
External Works
Structural Repairs
Doors and Windows
Plumbing Repairs
Fireplaces and Chimneys
Electrical Repairs

EMERGENCY REPAIR SERVICE

ALTERATIONS

AIDS AND ADAPTATIONS
SECTION 4 : MOVING OUT, TRANSFERS AND EXCHANGES
Moving Out
Transfers
Exchanges
SECTION 5 : BUYING YOUR HOME
Rent Arrears
Joint Purchase
Market Value
Discount
Historic Cost
Selling Again
SECTION 6 : CONSULTATION AND COMPLAINTS
Consultation
Complaints
SECTION 7 : PROTECTING YOUR HOME
Fire Safety
Electrical Safety
Solid Fuel Roomheaters

SECTION 8 : FINANCIAL ISSUES

Housing Benefit
Redecoration Allowance
Decanting
Useful Addresses

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