TENANCY AGREEMENT REPAIRS, ALTERATIONS, AIDS AND ADAPTATIONS

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Your Tenancy Agreement outlines which repairs GHA are responsible for and those which you should carry out. The ultimate aim of the Association is to provide an efficient and effective Housing Management Service which includes the maintenance and repair to dwellings. GHA endeavour to make best use of the finance available to comply with the landlord responsibilities outlined in the tenancy agreement.

Reporting Repairs:
If the repair is the Associations responsibility, report it immediately to the Associations office, giving accurate details of the nature and extent of the fault. If in doubt, contact the Association. GHA would request that you advise us of a suitable time for inspection. GHA will raise a repair request for the approved works and inform you of the classification group the repair falls into and indicate when the work is likely to commence. The selected GHA sub-contractor will be advised immediately of the repair request and requested to obtain access details from yourself directly.
GHA try to administer all reports of repairs as quickly and as efficiently as possible. If your repair is not carried out within the repair times stated, or has not been completed to a satisfactory standard, then you should contact the Association and your complaint can be investigated.
Please note: Always request proof of identity before allowing anyone into your property.

Emergency To be undertaken within 24 Hours

Urgent To be undertaken within 4 days

Routine To be undertaken within 4 weeks

Typical Emergency Repairs:

Building Repairs Dangerous walls, chimney stacks, floors, securing dwelling from vandalism or forced entry

Plumbing Repairs Burst water pipes and tanks, blocked sewers

Electrical Repairs Failure of cooker circuits, failure of Economy 7 (in Winter), failure of all lights

Room heater Repairs Blocked flues/fumes (in Winter), escape of gas

Typical Urgent Repairs:

Building Repairs Fallen roof slates, major damp penetration, glazing where GHA is responsible

Plumbing Repairs Lack of hot water, leaking radiators, faulty w.c. cisterns

Electrical Repairs Failure of socket circuits, fault to immersion heater

Heating Repairs Failure of central heating pumps and boilers

Typical Routine Repairs:

Cleaning or repairing gutters. Easing door and windows. Plasterwork repairs. Kitchen
cupboards and worktops

After Hours Emergencies:
In the event of an emergency outside normal office working hours, tenants are
Requested to telephone:-

07885298078 or 9446 0444

Please Note: This must only be used in Real Emergencies, for example, a burst pipe
or electrical fault.

Landlord Repairs:

External Repairs
1. Garden paths, walls, fences and gates.
2. Repairs to walls, doors, windows (but not replacement of glass), roofs, chimneys, gutters, downpipes and housedrains.
3. Maintenance of communal landscaped areas.

N.B. Bins will only be replaced at the commencement of a new tenancy if
required.

Structural Repairs

1. Walls (but not internal plaster cracks), staircases and structural timbers.
2. Walls and floor tiling.
3. Architraves, skirting boards, windows, cills and other internal woodwork.
4. Airbricks and ventilators.
5. Timber rot.
6. Roof insulation, subject to age and condition.

Doors and Windows

1. Window frames and sashes (but not latches).
2. Internal and external doors, saddles and door frames.
3. Hinges, locks and handles on external doors.
4. Letter boxes.

Plumbing Repairs

1. Cleaning blocked sewers, drains and waste pipes (but GHA may recover the cost from the tenant if blockage is due to misuse).
2. Boilers and hot water cylinders.
3. Pipework, taps and radiators and fittings.
4. Servicing central heating pumps.
5. Replacement of sinks, baths, wash-hand basins and w.c. bowls subject to age and condition.

Heating Systems

1. Servicing solid fuel roomheaters and oil-fired boilers.
2. Replacement of heating systems subject to age and condition.
3. Repair of fire surrounds, except fireplace tiles.

Electrical Repairs

1. Electrical wiring.
2. Repairs to electrical appliances, fires and storage heaters where installed by GHA.
3. Ceiling roses and lamp holders.
4. Sockets and switches.

Painting and Redecoration

1. External paintwork as part of a cyclical maintenance programme.

Tenant Repairs:

External Works

1. Care and upkeep of gardens and hedges.
2. Cleaning of gully traps.
3. Replacement of bins (except at the commencement of a new tenancy).

Structural Repairs

1. Internal plaster cracks.

Doors and Windows

1. Internal door hinges, locks and handles.
2. Hinges, handles and catches on kitchen units and other furniture.
3. Draught proofing.
4. Replacement of broken glass.
5. Curtain rails.
6. Coat hooks.

N.B. Glass will only be replaced under exceptional circumstances

Plumbing Repairs

1. Washers on taps.
2. Chains and stoppers for baths, sinks and wash-hand basins.
3. Replacement of w.c. seats.

Fireplaces and Chimneys

1. Repairs to fireplace tiles.
2. Sweeping chimney.
3. Replacement of glass panels and fire bars in roomheaters.

Electrical Repairs

1. Repairs to any electrical appliance not installed by GHA.
2. Light bulbs and fluorescent tubes.
3. Fuses (except main fuses).

Alterations:
You should not make any alterations without requesting the Association’s permission first. This should be done by letter and include:-
1. Changes to kitchen units or bathroom suite.
2. Knocking down of inside or outside walls.
3. Changing the central heating system.
4. External redecoration.

Permission will not be given if the alterations:-
1. Make the dwelling less safe.
2. Increase maintenance costs for the Association.
3. Reduce the value of the property.
4. Do not comply with either Buildings Regulations or Planning Requirements.

Aids and Adaptations:
The Association is anxious to ensure that it provides a service which is responsive to the needs of all its tenants. It is particularly concerned that the needs of people with disabilities are recognised and met.

The responsibility for assessing and advising on the housing needs of people with disabilities including the need for adaptations lies with the Occupational Therapy departments of the Health and Social Services Boards. The Occupational Therapist will provide aids and recommend any adaptations to be made.

The Association will endeavour to carry out any adaptations or modifications requested by the Occupational Therapist in accordance with Building Regulations.